Conference Day 2

8:30 AM - 9:00 AM Registration and Coffee

9:00 AM - 9:10 AM Chairperson's opening remarks and recap of day one

9:10 AM - 9:50 AM What does GDPR mean for Fraud and Revenue Assurance Functions?

Jack Hamande, Executive Board Member, BIPT
  • The impact of GDPR and E Privacy on OTT Players and E Providers
  • How will new regulation impact fraud management and detection
  • Considering how regulatory changes will affect fraud origin


Jack Hamande

Executive Board Member
BIPT

9:50 AM - 10:30 AM Interactive Discussion Group: The impact of ‘roam like you’re at home’

Attendees will discuss how the 2017 EU regulation has affected their roles and responsibilities and share their experiences. Some starting points for the discussion are:
  • Reflecting on the financial impact of 2017 EU roaming regulation
  • What steps can we take to minimise the damage to revenue streams

10:30 AM - 11:10 AM CASE STUDY: The application of drones in telecoms to benefit Fraud and Revenue Assurance

Dominique Brack, Senior Security Consultant, Swisscom
  • Transforming operations and gaining efficiency
  • Real-time reporting and analytics
  • Diversifying revenue sources and spurring new growth


Dominique Brack

Senior Security Consultant
Swisscom

11:10 AM - 11:40 AM Morning Coffee and Networking

11:40 AM - 12:20 PM The Secrets of Making Common Fraud Management System

Adam Falus, Senior Head of Fraud Management, T-Mobile Czech Republic
  • Why and how T-Mobile CZ and Slovak Telekom implemented Common FMS
  • How final solution integrated legacy FMS with new BigData platform
  • Use of AI in fight with IRSF


Adam Falus

Senior Head of Fraud Management
T-Mobile Czech Republic

12:20 PM - 1:00 PM Balancing Act: Security, Profit, Customers, Reputation

Leonardo Amor, Head of Security, Telefonica
  • How do we balance all of these strands within Fraud and RA functions

Leonardo Amor

Head of Security
Telefonica

1:00 PM - 2:00 PM Networking Lunch

2:00 PM - 2:40 PM An insight into collaboration between Fraud and Revenue Assurance Functions

Kerry Evans, Mobile Revenue Assurance Manager, Virgin Media
  • The benefit of collaboration
  • Reflecting on an example where Fraud and Revenue Assurance collaborated on a challenge/product together and what the results were
  • Continually assessing objectives and evolving approach as new product line emerges


Kerry Evans

Mobile Revenue Assurance Manager
Virgin Media

2:40 PM - 3:25 PM Workshop: Risk Assessment of a new product

Leonardo Amor, Head of Security, Telefonica
This workshop is aimed at promoting collaboration between Fraud and Revenue Assurance functions to demonstrate the value of sharing knowledge. Each group will be composed of a mixture of Fraud and Revenue Assurance professionals who will then be given a new product which they will then have to perform a risk assessment on.

Leonardo Amor

Head of Security
Telefonica

3:25 PM - 4:05 PM Information governance in the context of Business Assurance

Kari Aula, Senior Business Assurance Manager, Telia Company
  • Business Assurance in Telecom business
  • Information Governance: More than GDPR
  • Information Governance as enabler for Business Assurance


Kari Aula

Senior Business Assurance Manager
Telia Company

4:05 PM - 4:45 PM CASE STUDY: Bypass Fraud

Enes Şahin, Fraud Manager, Turkcell
  • Turkcell’s SIMBOX Detection Technology (FMS, RCQS, Anti-Forking , Heimdall , Closed Network Analysis )
  • Co-operation with other mobile operations and local carriers association
  • Fraudster’s technology (blacklisting, whitelisting, forking 1-2 )
  • Simbox detection tool “Heimdall” based on test call generation (Developed by Turkcell)


Enes Şahin

Fraud Manager
Turkcell

4:45 PM - 5:00 PM Chairperson's closing remarks