20 - 21 March, 2018 | London Marriott Hotel Regents Park, London, United Kingdom

Conference Day 2

8:45 am - 9:15 am Registration and Coffee

9:15 am - 9:20 am Chairperson's opening remarks and recap of day one

9:20 am - 10:00 am What does GDPR mean for Fraud and Revenue Assurance Functions?

Jack Hamande - Executive Board Member, BIPT
  • The impact of GDPR and E Privacy on OTT Players and E Providers
  • How will new regulation impact fraud management and detection
  • Considering how regulatory changes will affect fraud origin 

Jack Hamande

Executive Board Member

10:00 am - 10:45 am Interactive Discussion Group: The impact of ‘roam like you’re at home’

Attendees will discuss how the 2017 EU regulation has affected their roles and responsibilities and share their experiences. Some starting points for the discussion are:
  • Reflecting on the financial impact of 2017 EU roaming regulation 
  • What steps can we take to minimise the damage to revenue streams

10:45 am - 11:15 am Morning Coffee and Networking

11:15 am - 11:55 am Information governance in the context of Business Assurance

Kari Aula - Senior Business Assurance Manager, Telia Company
  • Business Assurance in Telecom business
  • Information Governance: More than GDPR
  • Information Governance as enabler for Business Assurance

Kari Aula

Senior Business Assurance Manager
Telia Company

11:55 am - 12:35 pm Revenue Assurance as a Service

Horia Selegean - Head of Revenue and Margin Assurance , BT

Horia Selegean

Head of Revenue and Margin Assurance

12:35 pm - 1:35 pm Networking Lunch

1:35 pm - 2:15 pm Balancing Act: Security, Profit, Customers, Reputation

Leo Amor - Head of Security, Telefonica
  • How do we balance all of these strands within Fraud and RA functions

Leo Amor

Head of Security

2:15 pm - 2:55 pm ROUNDTABLE: Building a community and having a legal framework to share fraud data both nationally and cross border initiatives to improve RA and better detect fraud

Attendees will have the time to informally discuss two of the below factors in building a legal framework and will nominate an attendee from each table to feedback key points from the discussion to the room.

The session will begin with a consideration of the current legal framework and what the optimum and achievable situation would be. 

Means to improve current legal framework via: 
  • Education
  • Moving fraud strategy and RA to a strategic place within the company

  • Industry wide bureau and how to accomplish this
  • What would be the first step towards achieving industry wide fraud bureau? How has it been accomplished by other industries? 

How would this improve: 
  • Revenue Assurance (consider financial implications)
  • Fraud (consider security implications) 

2:55 pm - 3:35 pm CASE STUDY: Bypass Fraud

Enes Şahin - Fraud Manager, Turkcell
  • Turkcell’s SIMBOX Detection Technology (FMS, RCQS, Anti-Forking , Heimdall , Closed Network Analysis )
  • Co-operation with other mobile operations and local carriers association
  • Fraudster’s technology (blacklisting, whitelisting, forking 1-2 )
  • Simbox detection tool “Heimdall” based on test call generation (Developed by Turkcell)

Enes Şahin

Fraud Manager

3:35 pm - 3:45 pm Chairperson's closing remarks