Conference Day 1

8:20 AM - 8:50 AM Registration and Coffee

8:50 AM - 9:00 AM Chairperson's Opening Remarks

9:00 AM - 9:30 AM Networking Booster Activity – Human Bingo

Attendees will be given numbers upon registration, you must find your corresponding numbers and introduce yourself, where you work, what you are working on, key challenges, what you hope to get from the conference

9:30 AM - 10:10 AM Security and fraud management in the digital era

Pawel Surmak, Chief Security Officer, T Mobile Polska
  • The evolution of fraud
  • Synergy between IT security and fraud
  • Current “must have” skills and knowledge in fraud team
  • Future risks – what will be next?


Pawel Surmak

Chief Security Officer
T Mobile Polska

  • Customer self-service vs. security risks
  • Video-Identification as a possible solution?
  • Watch a live identification process using video identification


Tim Göetzen

Head of Risk Management
Telekom Deutschland GmbH

Nadine Spors

Head of Process Design for Mobile Portals and Logistics
Deutsche Telekom Service GmbH

10:50 AM - 11:20 AM Morning Coffee and Networking Break

11:20 AM - 11:40 AM How implementing trusted digital identity technologies will create business value

Juana-Catalina Rodriguez, Marketing Director, Gemalto
  • Looking into the future of creating digital identities to prevent fraud, meet compliance requirements
  • Leveraging on the need for advancing ID verification solutions and Biometrics to simplify user experience


Juana-Catalina Rodriguez

Marketing Director
Gemalto

11:40 AM - 12:30 PM PANEL: Compare and contrast the most effective fraud detection methods

Luca Fioraventi, Head of Global Security Operations, Vodafone Pawel Surmak, Chief Security Officer, T Mobile Polska
Panelists will consider the various fraud detection methods and just how close we are to fraud prevention; Big Data, Machine Learning, AI, considering pros and cons of each

Luca Fioraventi

Head of Global Security Operations
Vodafone

Pawel Surmak

Chief Security Officer
T Mobile Polska

12:30 PM - 1:30 PM NETWORKING LUNCH

1:30 PM - 2:10 PM An untraditional telco fraud: Understanding and countering subscription fraud

Andy Mayo, Head of Fraud Management, Vodafone
  • The difference between bad debt and subscription fraud
  • The drivers of subscription fraud
  • The role of marketing, credit risk and fraud teams in tackling subscription fraud
  • What are other industries doing to minimise subscription fraud and how can we adapt this for telecoms?


Andy Mayo

Head of Fraud Management
Vodafone

2:10 PM - 2:50 PM Revenue Assurance as a Service

Horia Selegean, Head of Revenue and Margin Assurance , BT

Horia Selegean

Head of Revenue and Margin Assurance
BT

2:50 PM - 3:30 PM ROUNDTABLE: Building a community and having a legal framework to share fraud data both nationally and cross border initiatives to improve RA and better detect fraud

Attendees will have the time to informally discuss two of the below factors in building a legal framework and will nominate an attendee from each table to feedback key points from the discussion to the room.

The session will begin with a consideration of the current legal framework and what the optimum and achievable situation would be.

Means to improve current legal framework via:
  • Education
  • Moving fraud strategy and RA to a strategic place within the company

  • Industry wide bureau and how to accomplish this
  • What would be the first step towards achieving industry wide fraud bureau? How has it been accomplished by other industries?

How would this improve:
  • Revenue Assurance (consider financial implications)
  • Fraud (consider security implications)

3:30 PM - 4:00 PM Afternoon Coffee and Networking Break

  • The convergence of business intelligence and RAFM technologies
  • Common frameworks for data sourcing, transformation, processing and reporting
  • Advanced analytics and automated resolution


Nixon Wampamba

General Manager for RAFM Technology Design and Audit
MTN Group
Hear the exclusive insight of an industry professional as they reflect over how the industry has changed over the course of their career in this informal conversation where they will focus on conversation points such as:

  • A recap over how the industry has evolved over the years? Key Advice?
  • Why is the revenue assurance so divisive within telecoms and after 20 years of contention within the industry, how can we move forward with this?
  • What solutions do we need? How they work, why we need them and what is the value


Simon Potts

Group Head of Revenue Assurance and Fraud Control
Lycamobile

5:30 PM - 5:40 PM Chairperson's closing remarks

5:45 PM - 7:15 PM Drinks and Pub Quiz

Enjoy a well deserved drink and network with your industry peers whilst partaking in a pub quiz