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Conference Day 1

8:00 AM - 8:50 AM Registration & networking coffee

8:50 AM - 8:55 AM Welcome address

8:55 AM - 9:00 AM Opening remarks from conference chair

9:00 AM - 9:40 AM New prevention and detection methods for IRSF and Sim Boxing

Adam Falus, Senior Head of Fraud Management, T-Mobile Czech Republic
• Back to basics! What controls should be put in place to predict and detect IRSF attacks
• Deliver enhanced Sim Box detection through the development of a self-learning big data platform
• Utilise AI to increase the speed at which you can monitor and detect IRSF
• Understand how you can more effectively link points of compromise to prevent fraud by linking device usage and payment
• What are the new requirements for security analytics and the fraud connection, and how best can these be implemented?

Adam Falus

Senior Head of Fraud Management
T-Mobile Czech Republic

9:40 AM - 10:10 AM Challenging the norm

Jason Lane-Sellers, Vice President, CFCA
  • The telecoms marketplace is changing, but fraud departments and operator organisations are still utilising past methodologies to combat fraud.
  • This presentation looks at how the market change, needs to drive operational and process change within telecoms provider to effectively manage fraud in the new environment.
  • The presentation will highlight case study examples of how some leading operations are "Challening the Norm" and enacting these changes to effectively fight fraud.

Jason Lane-Sellers

Vice President
CFCA

10:10 AM - 10:40 AM Interactive session: Icebreaker: What are your conference objectives?

To boost networking and interactivity, the conference will
begin with an opportunity for everybody to get to know
one another. Attendees will then have 15 minutes to
discuss their key objectives for attending the conference
which will be used to influence discussions throughout
the entire conference. At the end of the second day the
objectives will be reviewed and there will be further
opportunities to discuss any remaining points.

10:40 AM - 11:10 AM Morning break and networking opportunity

11:10 AM - 11:50 AM Interactive roundtable discussion: Harnessing your data to identify fraud risks whilst also leveraging it to protect your data from threats

Richard Hollins, Head of Revenue & Margin Assurance, TalkTalk Fiona Roberts, Head of Revenue and Margin Assurance , TalkTalk
• Assessing how you can use big data for fraud detection, fraud prediction and identifying fraud trends
• Understanding the difference real-time fraud detection impacts your company’s bottom line
• Establishing how to protect your data from threats occurring in data storage facilities, the network or your internal database

Richard Hollins

Head of Revenue & Margin Assurance
TalkTalk

Fiona Roberts

Head of Revenue and Margin Assurance
TalkTalk
• Exclusive opportunity to ask a panel of leading data providers the questions you need answered
• What functionality is required for the perfect solution?
• How do we enable a more streamlined development process?
• What commonality is needed to ensure legacy systems are not compromised
• Can you prove the ROI?

Simon Potts

Group Head of Fraud Management & Revenue Assurance
Lycamobile

Dr. Srini V. Srinivasan

Founder and Chief Development Officer
Aerospike

Luke Taylor

CCO and Deputy CEO
Neural Technologies

12:50 PM - 1:50 PM Lunch break and networking opportunity

1:50 PM - 2:30 PM Developing and implementing an award-winning fraud management system

Pawel Surmak, Head of Security Operations , T-Mobile Poland
• What fraud threats are emerging from new digital services
• Eco-systems against Fraud: What role do the regulators and operators play in a global environment
• From phone number to digital IDs: Identifying and countering the new threats
• What role does education play in preventing fraud?

Pawel Surmak

Head of Security Operations
T-Mobile Poland

2:30 PM - 2:50 PM A Real-Time, Hybrid Memory Database for Fraud Detection, Risk Management and Revenue Assurance

Dr. Srini V. Srinivasan , Founder and Chief Development Officer , Aerospike
In this talk, we will describe key real-time use cases in the areas of fraud detection, risk management and revenue assurance. We will then present a brief overview of a database platform that has proven to be well suited for handling such use cases.
In payment systems, detecting fraud as it happens is critical to maintaining the integrity of the business. This could mean that for each payment transaction, several components in the payment chain have to be both monitored in real time and analysed for anomalies based on recent historical data to enable a decision to be made in 200-500 milliseconds.
In trading systems, there is a need to constantly calculate risk on a database of changing customer positions (due to both trades and fluctuations in stock values). These calculations are critical in enabling a better user experience by allowing faster, higher quality decisions such as whether to grant margin loans.
In telecommunication systems (and real-time adtech systems), revenue assurance requires the system to provide accurate real-time billing and charging on network data 10-100 times the scale of that which was required just a few years ago.
We have found that the best way to handle the demanding workloads of these types of real-time decisioning use cases is to use a hybrid memory database platform that uniquely leverages DRAM with flash storage. This platform needs to smoothly scale out processing across multiple nodes and optimize the usage of CPUs, DRAM, SSDs and networks to efficiently scale up performance on a single node. Over the past six years, this technology has been continuously used in over a hundred successful production deployments, as many enterprises have discovered that it can substantially improve their business capabilities and enhance their users’ experience.

Dr. Srini V. Srinivasan

Founder and Chief Development Officer
Aerospike

2:50 PM - 3:30 PM Interactive roundtable discussion: Harnessing your data to identify fraud risks whilst also leveraging it to protect your data from threats

Jack Warhurst, Collections, Fraud & Credit Operations Manager , TalkTalk Business
• Exploring the relationship between KPIs, product bundling and internal fraud
• Delivering enhanced security and identification to enable greater traceability
• Effective use of call data to identify suspect behaviour and shut it down quickly


Jack Warhurst

Collections, Fraud & Credit Operations Manager
TalkTalk Business

3:30 PM - NaN:NaN AM Afternoon break and networking opportunity

4:00 PM - 4:40 PM Countering regulatory challenges, models and threats in the new digital world

Jack Hamande, Board Member , Body of European Regulators for Electronic Communications (BEREC)


Jack Hamande

Board Member
Body of European Regulators for Electronic Communications (BEREC)

4:40 PM - 5:20 PM Understanding the impact of TV piracy and the new independent TV OTT on the revenue assurance and fraud eco-system

Ricardo Moreira, Director Billing, Collections, Revenue Assurance & Fraud , NOS
• What is TV piracy and is consequences
• How to build a strategic plan to reduce and control TV Piracy
• Building a supportive internal culture to ensure success

Ricardo Moreira

Director Billing, Collections, Revenue Assurance & Fraud
NOS

5:20 PM - 5:30 PM Closing remarks from conference chair

5:30 PM - 7:30 PM Networking drinks reception