20 - 21 March, 2018 | London Marriott Hotel Regents Park, London, United Kingdom

Conference Day 1

8:20 am - 8:50 am Registration and Coffee

8:50 am - 9:00 am Chairperson's Opening Remarks

9:00 am - 9:20 am Networking Booster Activity – Human Bingo

Attendees will be given numbers upon registration, you must find your corresponding numbers and introduce yourself, where you work, what you are working on, key challenges, what you hope to get from the conference

9:20 am - 9:30 am Recap of the 2017 Forum

Darren Hodder - Director, #TheFraudTube
  • What challenges were people facing in 2017, how did the forum address these?
  • What were the key takeaways from the conference and what did we want to achieve for the remainder of the year?

Darren Hodder


9:30 am - 10:10 am Security and fraud management in the digital era

Pawel Surmak - Chief Security Officer, T Mobile Polska
  • The evolution of fraud
  • Synergy between IT security and fraud
  • Current “must have” skills and knowledge in fraud team
  • Future risks – what will be next?

Pawel Surmak

Chief Security Officer
T Mobile Polska

10:10 am - 10:50 am Mobile TAN Fraud – Scenarios and possible solutions

Tim Göetzen - Head of Risk Management, Telekom Deutschland GmbH

  • Customer self-service vs. security risks
  • Video-Identification as a possible solution?
  • Watch a live identification process using video identification

Tim Göetzen

Head of Risk Management
Telekom Deutschland GmbH

10:50 am - 11:20 am Morning Coffee and Networking Break

11:20 am - 11:40 am How implementing trusted digital identity technologies will create business value

Juana-Catalina Rodriguez - Marketing Director, Gemalto
  • Looking into the future of creating digital identities to prevent fraud, meet compliance requirements 
  • Leveraging on the need for advancing ID verification solutions and Biometrics to simplify user experience

Juana-Catalina Rodriguez

Marketing Director

11:40 am - 12:30 pm PANEL: Compare and contrast the most effective fraud detection methods

Luca Fioraventi - Head of Global Security Operations, Vodafone
Pawel Surmak - Chief Security Officer, T Mobile Polska
Panelists will consider the various fraud detection methods and just how close we are to fraud prevention; Big Data, Machine Learning, AI, considering pros and cons of each 

Luca Fioraventi

Head of Global Security Operations

Pawel Surmak

Chief Security Officer
T Mobile Polska

12:30 pm - 1:30 pm NETWORKING LUNCH


Igor Samsonov - Telecom Solutions Chief, Software Department, Jet Infosystems
  • Jet Detective - complex tool that enriches Fraud Management in telecom with advanced Machine Learning technologies.
  • Old threats - new protection: using Machine Learning to combat different types of fraud in telecom.
  • Real-time detection of anomalies, hundreds of thousands of transactions per minute  - combining innovative detection rules with advanced predictive methods.

Igor Samsonov

Telecom Solutions Chief, Software Department
Jet Infosystems

1:50 pm - 2:30 pm The Secrets of Making Common Fraud Management System

Adam Falus - Senior Head of Fraud Management, T-Mobile Czech Republic
  • Why and how T-Mobile CZ and Slovak Telekom implemented Common FMS
  • How final solution integrated legacy FMS with new BigData platform
  • Use of AI in fight with IRSF

Adam Falus

Senior Head of Fraud Management
T-Mobile Czech Republic

2:30 pm - 3:00 pm Technology Demonstration

Meet with vendors in our exhibition hall and get a taster of some of the best solutions in the market

3:00 pm - 3:30 pm Afternoon Coffee and Networking Break

3:30 pm - 4:10 pm An untraditional telco fraud: Understanding and countering subscription fraud

Andy Mayo - Head of Fraud Management, Vodafone
  • The difference between bad debt and subscription fraud
  • The drivers of subscription fraud
  • The role of marketing, credit risk and fraud teams in tackling subscription fraud 
  • What are other industries doing to minimise subscription fraud and how can we adapt this for telecoms?

Andy Mayo

Head of Fraud Management

Hear the exclusive insight of an industry professional as they reflect over how the industry has changed over the course of their career in this informal conversation where they will focus on conversation points such as:

  • A recap over how the industry has evolved over the years? Key Advice?
  • Why is the revenue assurance so divisive within telecoms and after 20 years of contention within the industry, how can we move forward with this?
  • What solutions do we need? How they work, why we need them and what is the value 

Simon Potts

Group Head of Revenue Assurance and Fraud Control

5:00 pm - 5:10 pm Chairperson's closing remarks

5:10 pm - 6:40 pm Drinks and Pub Quiz

Enjoy a well deserved drink and network with your industry peers whilst partaking in a pub quiz